Toledo, Ohio, July 12, 2021 / PRNewswire / -FirstEnergy Corp. (NYSE: FE) utility Toledo Edison has been recognized by residential customers as the best and most reliable utility in customer satisfaction during the COVID-19 outbreak. Performance of electricity, natural gas, and combination utilities across the country.
Consumer research firm Escurrent has listed Toledo Edison on the list of the most trusted utility brands in 2021. Cogent Syndicated Utility Trusted Brand & Customer Engagement ™: Housing SurveyIt is based on a national survey of more than 76,000 home customers from 140 of the largest utilities in the United States. Survey feedback is used to determine brand credibility index scores that assess customer focus, community support, communication effectiveness, credibility, environmental commitment, and a company’s reputation.
Customer confidence in utilities jumped to a record high on the Escurrent Utilities Brand Trust Index – 706 on a 1,000-point scale. Toledo Edison scored 713 and was recognized as one of the top 38 most trusted utilities.
“Our team’s commitment to customers goes far beyond a safe and reliable supply of electricity. It’s an honor to be recognized by Escurrent after a difficult year for everyone.” I am. Rich Sweeney, Regional President of Toledo Edison. “We are pleased to help our customers recover by temporarily suspending service outages, offering additional financial support programs, and supporting community organizations that support people affected by the pandemic. Whenever they work and learn from home. “
Research shows that utilities with a focus on customer programs, community partnerships during pandemics, and communication about environmental initiatives had the highest customer satisfaction and credibility last year. Utilities that offer digital options, such as online account portals and customer support on social media, have been more favored by customers.
“Through the challenges faced last year, utilities have been strongly positioned as trusted energy advisors and good corporate citizens by initiating lively conversations with their customers about how they can partner and support them. “. Chris Oval, Senior Vice President of Escurrent. “The most trusted utility brands include utilities that have a positive impact on our customers, communities and finances.”
Since the outbreak of the pandemic, FirstEnergy and its utilities have prioritized the health and safety of their customers and employees by implementing field crew safety protocols, using personal protective equipment and following social distance guidelines. However, we continued to provide our customers with uninterrupted service. The customer service team continued to process customer inquiries from remote workstations.
I also injected the First Energy Foundation $ 2 million Join a community of 10 utilities to provide timely support to pandemic-affected families and organizations. In 2020, the Foundation has roughly accelerated $ 1.5 million By matching donations to 116 United Way agencies across the company’s six state territories to support critical health and welfare services organizations during a pandemic.In addition, the First Energy Foundation donated $ 500,000 To 42 local food banks and hunger centers Ohio, Pennsylvania, New jersey, West Virginia And Maryland,It contains $ 25,000 For Toledo Northwest Ohio Food Bank.
In addition to the company-provided support throughout the pandemic, Toledo Edison offers the following resources, services, and programs throughout the year.
- Online account management – The company is committed to making it easy for customers to manage their monthly invoices and view their payment history and energy usage in one place. www.toledoedison.com.. The online portal allows customers to start, stop, transfer services and sign up to receive electronic invoices.
- Building Support Program- Customers can consider a variety of options for maintaining electrical services in the face of financial difficulties, such as manageable payment arrangements and needs-based support programs.Recommended to visit www.firstenergycorp.com/billassist Alternatively, please contact 1-800-447-3333 for more information on these programs.
- 24/7 Power Center – Toledo Edison guests can visit www.firstenergycorp.com/outages Displays the stop map of 24-hour service recovery update. You can also report power outages and other power outages from this website and view important information to ensure your safety.
- Social media support – Through Toledo Edison Facebook And twitter With an account, customers can learn more about how the company operates, check for timely updates in bad weather, contact customer service representatives, and stay safe and comfortable in all kinds of weather. Get energy-related tips.
- Energy Efficiency Program- Toledo Edison offers a variety of resources to help customers stay comfortable and increase the energy efficiency of their homes and businesses. www.energysaveOhio.com..
Toledo Edison serves more than 300,000 customers in the northwest Ohio.. Follow Toledo Edison on Twitter @ToledoEdison Or on Facebook www.facebook.com/ToledoEdison..
FirstEnergy is committed to integrity, safety, reliability, and operational excellence. Its 10 distribution companies form one of the largest investor-owned electrical systems in the country, Ohio, Pennsylvania, New jersey, West Virginia, Maryland And New York. The company’s transmission subsidiary operates approximately 24,000 miles of transmission lines between the Midwest and the Mid-Atlantic region. Follow FirstEnergy on Twitter @FirstEnergyCorp Or online www.firstenergycorp.com..
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Toledo Edison is recognized as the “most trusted” and best performing US utility.Ohio
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