RANGERS fans will have the chance to get some answers over their concerns regarding Castore with a focus group set to meet with the kit designers.
Gers secured a five-year deal with the Liverpool-based sporting brand in May which led to fan excitement.
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Kits quickly sold out in record numbers following their official launch on July 1.
However, there was confusion when Sports Direct claimed they had exclusive high street rights to the kit.
Rangers confirmed they had a ‘direct agreement’ with Castore as they blasted Sports Direct’s ‘exclusive’ claim.
And fans continued to back the club as they got their hands on the new away strip which was made available prior to the new Rangers Megastore opening.
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But some fans were left angry after pre-orders arrived late with some strips produced to different quality standards which led to an apology from the brand.
Now, a group of fans will get the chance to put their concerns directly to Castore after 10 were randomly selected as part of a focus group.
Rangers’ supporter liaison officer Greg Marshall confirmed those selected had been informed as he said the club would normally run several groups back to back but were restricted due to Covid restrictions.
It comes after Gers fan group Club 1872 hit out at both Castore and Rangers for blanking their concerns over the club’s new kit arrangements.
In a statement, they said: “As we said in our update on 24th August, Club 1872 submitted detailed questions to both Castore and Rangers over two weeks ago on the ongoing issues encountered by supporters who have ordered merchandise in recent months.
“Our questions focused on the well-publicised concerns around the quality of some items, pre-order delivery delays and cancellations, the returns policy and the difference between the Rangers and Castore websites in that regard.
“We also asked for clarification on the decision to move forward the opening of the Rangers Store by several weeks, despite it appearing that stock levels were not sufficient to complete all pre-orders at that time.
“As things stand, neither Rangers nor Castore have answered our questions.
“We note that Rangers and Castore are holding an event on Wednesday night for a small group of fans selected by the club.
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“Club 1872 have not been invited to the meeting.
“While this may provide some answers for a very limited number of supporters affected by these issues, we do not believe it is the correct forum to be addressing those issues, nor is it an effective or equitable way to communicate with supporters.”
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